Business Process Management

Part I. Frequently asked questions Chapter 1. What is business process management? Chapter 2. How can we demystify business process management? Chapter 3. Who should be involved in BPM, and the critical success factors Chapter 4. When should you do BPM - What are the main drivers and triggers? Chapter 5. How should you start BPM - Bottom-up or top-down? Chapter 6. Why is it important to improve business processes before automating them? Chapter 7. What are the technology components of BPM? Chapter 8. Should you be customer-centric? Chapter 9. Why is determining BPM foundations a critical first step? Chapter 10. Why do you need a structured approach to implementing BPM? Part II. BPM - How do you do it? Chapter 11. 7FE framework overview Chapter 12. Guidelines on how to use the 7FE framework Chapter 13. Foundations phase Chapter 14. Enablement phase Chapter 15. Launch phase Chapter 16. Understand phase Chapter 17. Innovate phase Chapter 18. People phase Chapter 19. Develop phase Chapter 20. Implement phase Chapter 21. Realize phase Chapter 22. Sustainability phase Chapter 23. Essentials introduction Chapter 24. Project management Chapter 25. People change management Chapter 26. Leadership Chapter 27. Organizational sustainability and performance management Part III. Introduction Chapter 28. Case studies from the USA, Asia and Europe Chapter 29. BPM maturity

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• Gestão da produção e do controlo de qualidade
• Controlo de qualidade (C.Q.) e Gestão da Qualidade Total (G.Q.T.)
• Economia
• Gestão da pesquisa e desenvolvimento
• Ciência ambiental, engenharia e tecnologia
• Engenharia: geral
• Gestão de projectos

BPM;Organizational Transformation;Change Management;Performance Management;BPM Enablement;Innovation;BPM processes;Business and Management;Organizational Sustainability;Bpm Activity;Customer-Centric Approach;Business Process;Bpm Project;Business Case;7FE Framework;Bpm Initiative;Understand Phase;Tom;Innovate Phase;BPMS;Bpm Process;Process Asset;Cpo;Enablement Phases;Process Stewards;Bpm Approach;Benefits Management Framework;People Change Management;Implement Phase;RPA;Red Wine Test;Business Rules Engine;Launch Phase;Enterprise Wide Business Transformation Programs