Behavioural Science for Quality and Continuous Improvement

1. Lesson: 1 - Solidifying the business case

2. Lesson: 2 - Cementing relationships

3. Lesson: 3 - Gaining commitment

4. Lesson: 4 - Getting across the message

5. Lesson: 5 - Not always about people

6. Lesson: 6 - What quality experts need to know

7. Lesson: 7 - When facts are overlooked

8. Lesson: 8 - The intricacies of change

9. Lesson: 9 - The power of familiarity

10. Lesson: 10 - Role of Emotions

11. Lesson: 11 - Engaging hearts and minds

12. Lesson: 12 - The biases in problem-solving

13. Lesson: 13 - Minimizing cognitive load

14. Lesson: 14 - Five Rules for customer solution design

15. Lesson: 15 - Making quality issues known

16. Lesson: 16 - The halo Effect

17. Lesson: 17 - Building Psychological Safety

18. Lesson: 18 - The power of open-ended questions

19. Lesson: 19 - The invisible gorillas

20. Lesson: 20 - Goals, Measurements, and Targets

21. Lesson: 21 - When Employee are defensive

22. Lesson: 22 - Blind Optimism during Eruptions

23. Lesson: 23 - Communicating Visually

24. Lesson: 24 - Not-So-Obvious Tactics for solving problems

25. Lesson: 25 - Taking employees on-board

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• Estratégia de negócios
• Psicologia ocupacional e industrial
• Gestão da produção e do controlo de qualidade
• Indústrias manufactureiras
• Outras tecnologias de produção
• Gestão do pessoal e recursos humanos
• Controlo de qualidade (C.Q.) e Gestão da Qualidade Total (G.Q.T.)
• Teoria e comportamento organizacional
• Gestão das compras e abastecimentos

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