Zero Complaints
portes grátis
Zero Complaints
The Path to Continuous Value Creation
Price, Bill; Davidow, Moshe; Mahajan, Gautam
Taylor & Francis Ltd
01/2025
206
Dura
9781032894256
Pré-lançamento - envio 15 a 20 dias após a sua edição
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Chapter 1: Introduction: Seeking the Zero. Chapter 2: Why do People Complain? Complaint Management is better than Complaint Handling. Chapter 3: Are Complaints being Rectified? Chapter 4: Zero Complaints? No Problem! Chapter 5: Costs and Returns of Zero Complaints. Chapter 6: Companies Should Ask: Is this Complaint Rectification Cost Avoidable? Chapter 7: Use Existing Techniques to Move Towards Zero Complaints. Chapter 8: Implementing Zero Complaints. Chapter 9: Technologies to get to Zero Complaints. Chapter 10: Getting to ZERO: Where to Go From Here. Chapter 11: The Way Forward: Rx for Zero Complaints. APPENDIX I: Costs and Returns. APPENDIX II: More on Customer Circles. Appendix III: Circle of Promises. Appendix IV: Value Creation.
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Zero Complaints;Path to Continuous Value Creation;Complaint Management;Continuous Customer Improvement Program;Customer Bill of Rights;Compliant Rectification Cost
Chapter 1: Introduction: Seeking the Zero. Chapter 2: Why do People Complain? Complaint Management is better than Complaint Handling. Chapter 3: Are Complaints being Rectified? Chapter 4: Zero Complaints? No Problem! Chapter 5: Costs and Returns of Zero Complaints. Chapter 6: Companies Should Ask: Is this Complaint Rectification Cost Avoidable? Chapter 7: Use Existing Techniques to Move Towards Zero Complaints. Chapter 8: Implementing Zero Complaints. Chapter 9: Technologies to get to Zero Complaints. Chapter 10: Getting to ZERO: Where to Go From Here. Chapter 11: The Way Forward: Rx for Zero Complaints. APPENDIX I: Costs and Returns. APPENDIX II: More on Customer Circles. Appendix III: Circle of Promises. Appendix IV: Value Creation.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
