Service Excellence for Sustainability

Service Excellence for Sustainability

Lessons from Malaysia, Japan, and Taiwan

Mohamed, Hazura; Hanawi, Siti Aishah; Mohd Amin, Hazilah; Jenal, Ruzzakiah; Elias, Nur Fazidah

Springer Verlag, Singapore

07/2021

95

Dura

Inglês

9789811625787

15 a 20 dias

336

Descrição não disponível.
Contents.- Preface.- List of Abbreviations.- List of Figures.- List of Tables.- Preface.- Chapter I: Introduction to Service Science.- Chapter II: Service Science And Sustainability.- Chapter III: Service sustainability paradigm as a basis for transformative service society.- Chapter IV: Inland Port in Malaysia: Logistical Revisit.- Chapter V: Think Global, Act Local: Strategies to Develop a Sustainable Mobility Program in Promoting Socioeconomic Development for a Better Quality Education,- Chapter VI: Media Psychology in New Era Communication.- Chapter VII: Critical Success Factors for Adopting Servitization Strategy.- Reference.- List of authors (author brief).- Index.
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Service innovation;Servitization and sustainability;Service Science Symposium;Service science and fourth industrial revolution;Service ecosystem development;Servitization Strategy;Service sustainability