Quality Management

Part 1 1. The Quality Imperative 2. Quality: A Strategic Decision 3. Barriers to Quality 4. The Emergence of Management Part 2 5. Philip B Crosby 6. W. Edwards Deming 7. Armand V Feigenbaum 8. Kaoru Ishikawa 9. Joseph M. Juran 10. John S. Oakland 11. Taichi Ohno 12. Shigeo Shingo 13. Genichi Taguchi Part 3 14. Quality Management Systems Standards 15. Organisations as Systems 16. Soft and Critical Systems Methodologies 17. Organisational Cybernetics 18. Business Process Re-Engineering 19. Learning Organisations 20. Service Quality Management Part 4 21. The Infrastructure Company 22. First Intervention 23. Second Intervention 24. Final Intervention

Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.

• Controlo de qualidade (C.Q.) e Gestão da Qualidade Total (G.Q.T.)
• Economia
• Gestão da produção e do controlo de qualidade
• Gestão da pesquisa e desenvolvimento
• Gestão de projectos
• Gestão das compras e abastecimentos

Quality;EFQM;systems thinking;systems practice;business process reengineering;six-sigma;organisational learning;intelligent organisation;viable systems modelling;soft systems methodology;process analysis;job design;statistical methods;Viable Systems Model;Follow;Viable Systems Diagnosis;Organisational Cybernetics;Business Process;Holds;Company Wide Quality Control;Shigeo Shingo;HACCP;Cyber Physical Systems;Human Relations Models;CQI;Quality Circles;Total Systems Intervention;Business Process Re-engineering;Human Relations Theory;Statistical Process Control;Shared Service Centre;Beer's Viable System Model;SSM;Key Words;Scientific Management