Customer Service Management in Africa
portes grátis
Customer Service Management in Africa
A Strategic and Operational Perspective
Amartey, Abednego; Hinson, Robert; Lituchy, Terri; Adeola, Ogechi
Taylor & Francis Ltd
08/2022
360
Mole
Inglês
9781032400051
15 a 20 dias
562
Descrição não disponível.
Acknowledgements. About the Contributors. Chapter 1 - Introduction to Customer Service Management: A Strategic and Operational Perspective. Chapter 2 - Who is A Customer? Chapter 3 - Defining a Customer-driven Organisation. Chapter 4 - Ethical Customer Service. Chapter 5 - An Institutional Economics-Led Model of Customer Service Strategy. Chapter 6 - Barriers to Implementing Customer Service Strategy. Chapter 7 - Customer Service Systems. Chapter 8 - Application of Digital Technology and Social Media to enhance Customer Service Experience. Chapter 9 - Technology and Social Media in Customer Service. Chapter 10 - Innovation and Customer Service. Chapter 11 - Entrepreneurial Customer Service. Chapter 12 - Leadership and Customer Service. Chapter 13 - Teamwork and Customer Service. Chapter 14 - Customer Service Training. Chapter 15 - Organisational Culture & Customer Service Delivery. Chapter 16 - Cultural Influence on Customer Service Delivery. Chapter 17 - Reward and Recognition Systems in Customer Service Organisations. Chapter 18 - Reward Systems & Customer Service Delivery Among Small And Medium Enterprises In Lagos State. Chapter 19 - Emotional Intelligence. Chapter 20 - Twenty Traits of Customer Service Champions. Chapter 21 - Professional Grooming. Chapter 22 - Presentation Skills. Chapter 23 - Advancing the Services Sector's Potential in Africa Through Customer Experience: A Conceptual Perspective.
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Customer Service;product delivery;Customer Service Delivery;customer service style;Word Of Mouth;customer service staff;Managing Customer Service;customer service management;Customer Service Strategies;Africa;Customer Experience;Excellent Customer Service;Effective Customer Service;Telecommunications;Customers Service Experience;Face To Face;Customer Service Professional;External Customers;Emotional Intelligence;Ethical Customer Service;Customer Service Training Programme;Enhancing Customer Experiences;Uncertainty Avoidance;Service Charters;Customer Satisfaction;Customer Service Systems;Business Processes;Customer Service Organisations;Sustainable Competitive Advantage;Non-financial Rewards
Acknowledgements. About the Contributors. Chapter 1 - Introduction to Customer Service Management: A Strategic and Operational Perspective. Chapter 2 - Who is A Customer? Chapter 3 - Defining a Customer-driven Organisation. Chapter 4 - Ethical Customer Service. Chapter 5 - An Institutional Economics-Led Model of Customer Service Strategy. Chapter 6 - Barriers to Implementing Customer Service Strategy. Chapter 7 - Customer Service Systems. Chapter 8 - Application of Digital Technology and Social Media to enhance Customer Service Experience. Chapter 9 - Technology and Social Media in Customer Service. Chapter 10 - Innovation and Customer Service. Chapter 11 - Entrepreneurial Customer Service. Chapter 12 - Leadership and Customer Service. Chapter 13 - Teamwork and Customer Service. Chapter 14 - Customer Service Training. Chapter 15 - Organisational Culture & Customer Service Delivery. Chapter 16 - Cultural Influence on Customer Service Delivery. Chapter 17 - Reward and Recognition Systems in Customer Service Organisations. Chapter 18 - Reward Systems & Customer Service Delivery Among Small And Medium Enterprises In Lagos State. Chapter 19 - Emotional Intelligence. Chapter 20 - Twenty Traits of Customer Service Champions. Chapter 21 - Professional Grooming. Chapter 22 - Presentation Skills. Chapter 23 - Advancing the Services Sector's Potential in Africa Through Customer Experience: A Conceptual Perspective.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
Customer Service;product delivery;Customer Service Delivery;customer service style;Word Of Mouth;customer service staff;Managing Customer Service;customer service management;Customer Service Strategies;Africa;Customer Experience;Excellent Customer Service;Effective Customer Service;Telecommunications;Customers Service Experience;Face To Face;Customer Service Professional;External Customers;Emotional Intelligence;Ethical Customer Service;Customer Service Training Programme;Enhancing Customer Experiences;Uncertainty Avoidance;Service Charters;Customer Satisfaction;Customer Service Systems;Business Processes;Customer Service Organisations;Sustainable Competitive Advantage;Non-financial Rewards
