Culture Audit in Financial Services

Culture Audit in Financial Services

Reporting on Behaviour to Conduct Regulators

Miles, Roger

Kogan Page Ltd

06/2021

448

Dura

Inglês

9781789667776

15 a 20 dias

Descrição não disponível.
Chapter - 01: A culture quest for 'better behaviour;
Chapter - 02: 'How regulators' 'behavioural approach' went global - with culture its latest focus;
Chapter - 03: 'The house is on fire - How regulators own research has pointed to 'culture reset';
Chapter - 04: What's the big idea? (1) - How conduct regulators use behavioural science;
Chapter - Interlude One: From poacher to gamekeeper to poacher... to scientist - A supervisor's tale;
Chapter - 05: What's the big idea? (2) - Regulators' challenge to firms - framing 'purposeful culture';
Chapter - 06: A 'behaviour-at-risk' agenda emerges - Questioning purpose, lost trust and cultural coercion;
Chapter - 07: The new mindset and language of culture - Assessing financial and non-financial conduct;
Chapter - 08: Audit basics - How the practice of culture audit differs from conventional auditing;
Chapter - 09: The new management reporting information (MI) for culture Part 1 - Getting past the old MI;
Chapter - 10: The new reporting Part 2 - Developing the framework - from culture models to better questions and indicators;
Chapter - Interlude Two: Case example - Culture rating in a retail bank;
Chapter - 11: Interventions and enforcements - How regulators have responded to a 'culture crisis';
Chapter - 12: Intelligence gathering versus surveillance - Tried and failed methods; putting the latest research tools to work;
Chapter - Interlude Three: A sector-wide group seeks culture 'tells' - (Observing indications of good and poor conduct);
Chapter - 13: Putting respected research tools to work, example 1 - Tools for cultural transformation - Barrett Analytics;
Chapter - 14: Putting respected research tools to work, example 2 - Using the CultureScope 'combined analytic' to deliver measurably better culture;
Chapter - 15: What regulators really want - Wrap-up and look ahead;
Chapter - 16: Glossary;
Chapter - 17: Recommended reading;
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compliance; regulation; risk; behavioural economics; FCA; Senior Managers and Certification Regime; banking; insurance; asset management; management information