Delicate Art of Bureaucracy

Contents

Editor's Preface

Author's Preface

Introduction: We're Bureaucrats All



Part One: Digital Transformation and Bureaucracy

Overture: Try It Yourself

1: What Are We Talking About?

2: A Chaos Monkey in the Bureaucracy

3: IT: The Biggest Baddest Bureaucrats

4: Bureaucracy is Bad

5: Bureaucracy is Good



Part Two: Building a Better Bureaucracy

6: We've Been Doing Bureaucracy Wrong

7: Towards an Enabling Bureaucracy

8: Towards a Learning Bureaucracy

9: Towards a Lean Bureaucracy

10: Bureaucracies of Metrics



Part Three: The Playbook

11: The Playbook: How to Bust Bureaucracy

12: The Way of the Monkey

13: The Way of the Razor

14: The Way of the Sumo Wrestler

15: The Black Belt Bureaucrat



Afterword

Endnotes

Bibliography

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• Gestão corporativa
• Liderança e motivação: Gestão
• A gestão do conhecimento
• Decisões de gestão
• Teoria e comportamento organizacional

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