Systemic Service Design

1. Innovations in theory and practice of systemic service design Section 1: Theoretical background for systemic service design 2. Blending boundaries: A thorough exploration of systems-oriented design and service design integration 3. Mess Mapping and Gigamapping tools to understand systems in services 4. Emerging systemic turn in service design 5. Dancing with power dynamics inside systemic service design projects 6. Systemic oppression in service design 7. Systems-oriented service design in urban planning contexts Section 2: Systemic service design cases 8. Case study of Mess Mapping process: improving long-term care services 9. Social structures relevant to longevity service systems 10. Designing for structural, social and political viability in national-scale systemic interventions 11. From state of chaos to the essence of the issue: framework employing service and systemic design principles in the context of criminality 12. Towards the cocreation of digital remote care service ecosystems 13. Enhancing empathy through AI in service systems 14. Conclusions

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• Ergonómica
• Design de produtos
• Engenharia do software

systems thinking;organisational transformation;complex problem solving;policy design methods;power dynamics analysis;urban planning strategies;digital remote care ecosystems