Smart Services Summit

Business-centred, data-centred, or user-centred? A perspective on the role of designerly approaches to user centricity in big data innovation:- Value Creation with Digital Twins - Framework Validation and Analysis of further Development Priorities.- The role of AI platforms for the servitization of manufacturing companies.- Smart Service Development in Public-Private Settings - Assessment Methodology and Use-Cases in the Lake Constance Region.- A Customer-Centric Search for Triggers as a Basis for Automation and Service Design.- A capability model for Equipment-as-a-Service adoption in manufacturing companies.- Service discovery in complex business ecosystems.- A Cognitive Approach to Manage the Complexity of Digital Twin Systems.- Smart Dust for Smart(er) Industrial Product-Service-Systems: Three Strategies and Their Application.- Digital Twin based Decision Support Services in Business Operations.- Procurement of advanced services within the domain of servitization: preliminary results of a systematic literature review.- BIM-enabled Issue and Progress Tracking Services using Mixed Reality.

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• Engenharia: geral
• Vendas e marketing
• Matemática e sistemas do negócio
• Gestão do pessoal e recursos humanos
• Gestão e técnicas de gestão
• Tecnologia da informação: aspectos gerais

Smart Services;Business Development;Digitalization;Service Industry;Smart Government;Artificial Intelligence;Digital Platform;Digital Twin;Servitization