Reference and Information Services

Part One: Introduction to Reference Work
1. Introduction
2. Ethics
3. Services for Diverse Populations
4. Services for Children
Part Two: Reference Services
5. Models of Reference
6. Reference Interview
7. Instruction
8. Outreach and Marketing
9. Challenges in Reference
Part Three: Sources and Searching
10. Introduction to Information Creation
11. Selection and Acquisition of Sources
12. Search Strategies
13. Ready Reference
14. Bibliographic Tools
15. Indexes and Abstracts
16. News Sources
17. Geographical Sources
18. Biographical and Genealogical Sources
19. Government Information
20. Statistics Sources
21. Legal Sources
22. Health Information Sources
23. Business Sources
24. Primary and Archival Sources
25. Reader's Advisory Sources
Part Four: Looking Forward
26. Looking Forward
Index

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• Gestão de bibliotecas, arquivos e informação
• Pesquisa e informação: geral

Academic Libraries; Bibliographic Tools; Children's and Youth Services; Ethics; Graduate Programs; Information Creation; Instruction; Library and Information Science; Outreach and Marketing; Ready Reference; Reference Interview; Search Strategies; Selection and Acquisition of Sources; Services for Diverse Populations