Personal Conflict Management

SECTION I: The Nature of Interpersonal Conflict and Its Causes 1. Conflict in Everyday Life: An Introduction 2. Causes and Explanations for Conflict 3. Competitive and Cooperative Conflict Approaches 4. Sociocultural Context and Conflict 5. How Power and Trust Affect Conflict SECTION II: Conflict Management Skills 6. Listening 7. Personality Traits Related to Conflict and Intrapersonal Conflict 8. Negotiation 9. Mediation 10. Conflict Assessment SECTION III: Conflict in Context 11. Managing Difficult People in Conflict and the Aftermath of Conflict 12. Families and Conflict 13. Conflict in Romantic Relationships and Friendships 14. Conflict at the Workplace 15. Intercultural Conflict 16. Conflict and Social Media

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• Psicologia social, de grupo ou colectiva
• Grupos e teoria do grupo
• Estudos de comunicação
• Psicoterapia
• Os serviços de aconselhamento e consultoria
• Humanidades
• Estudos de meios de comunicação
• Aconselhamento médico

competent;goal;interference;productive;Suzanne McCorkle;Melanie J. Reese;Interpersonal;Communication;Relationships;Skills;Workplace;Friendship;Family;Social media;Intercultural communication